30-Day Money-Back Guarantee for Any Reason<\/p>
You may return your undamaged product and packaging within 30 days of purchase to receive a FULL REFUND for any reason. If the reason for return isn’t quality-related, the customer must pay the return shipping costs.<\/p>
\u25cf At least 12-month warranty<\/p>
Your new product is covered by our at least 12-month full warranty from the date of its original purchase. The Warranty starts counting at the date you purchased the product. The purchase date will be printed on the receipt you received with the product.<\/p>
We have different warranty periods for different products, and the details will show on the product description at amazon.com, 12-months, 10-year, lifetime, etc\u2026<\/p>
\u25cf Warranty<\/p>
Sunnest warrants you, the purchasers of these products, that the product shall be free of defects from the original manufacturer of the material and workmanship.<\/p>
Sunnest products must be brand-new for every purchase from an authorized dealer of Sunnest, and the warranty to be considered valid. This warranty excludes refurbished products or second-hand products.<\/p>
If you notice Sunnest during the warranty period about a defect covered by the terms and conditions of this warranty, we will provide service or replacement of the product. <\/p>
Exceptions<\/p>
\u25cf Purchases from unauthorized sellers<\/p>
\u25cf Improperly operated devices<\/p>
\u25cf Lost or stolen products<\/p>
\u25cf Purchases made over the warranty period (unless otherwise stated)<\/p>
\u25cf Non-quality-related issues (after 30 days of purchase)<\/p>
\u25cf Free products<\/p>
\u25cf How to make a return\/exchange request<\/p>
If you think the product is defective, you can contact us to launch your return request. (Within our warranty period).<\/p>
Please return all accessories, manuals, and original undamaged packaging when returns your purchase back to us. We must receive all original products in order to process your return or exchange request.<\/p>
To return your Sunnest product, please e-mail us at Support@sunnests.com<\/p>
With following information:<\/p>
\u2022 Name of product purchased<\/p>
\u2022 Your order number<\/p>
\u2022 Reasons for return<\/p>
Once we have received your email, our customer support staff will contact you within 48 hours.<\/p>
Have a question? Need some help? We’re here for you!<\/p>
All the rules above apply only to U.S. mainland\uff01<\/p>
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